Cleaning Supplies/ Equipment. Following your free environmental assessment and in order that we reach our high standards, we will supply you with the most appropriate eco and health friendly cleaning products for your premises.
Payment Policy. We accept payments by cheque, cash or electronically, paid directly to the office or bank account of G-NOVA Ltd. We suggest that you set up a regular weekly or monthly payment to us by standing order. We shall provide you with a monthly statement on request. We request that outstanding payments are received by us within 7 days of the invoice date, unless agreed otherwise.
Cancellation Policy. We understand that there are times when you might need to cancel or change your cleaning appointment. Due to the high demand of our services, we require a cancellation notice of 48 hours before your scheduled appointment. A £20 fee applies for cancellations of less than 48 hours notice. For less than 24 hours notice the full fee will be charged for the scheduled cleaning session.
Cleaning during your absence. We are happy to clean outside of your working hours. If this is so, please provide our office with clear entry and exit arrangements, which we will communicate to the cleaner on duty.
Replacement cleaners. If you use our services on regular intervals, we will usually send the same cleaner. However, there may be times when your normal cleaner is absent, due to sickness or holiday leave, in which case we will substitute him/her with another cleaner.
Staff safety. G-NOVA Ltd. reserves the right to remove its staff from a cleaning site at any time if safety is of concern or if integrity is in question. G-NOVA Ltd. reserves the right to use different workers if necessary. For the safety of our staff G-NOVA ltd. will not allow its cleaning professionals to lift or move heavy boxes or furniture.
Non-Entry Policy. If, after clear entry arrangements have been understood, a G-NOVA Ltd. cleaning professional arrives at a scheduled cleaning appointment and is unable to gain access to your premises, you will be responsible for paying the full amount for the scheduled cleaning session.
Damages. G-NOVA Ltd. cleaning professionals treat your premises with the utmost respect. However, due to the nature of our business, accidents can happen. Should damage occur, please notify us within 24 hours after the cleaning appointment has ended. We cannot guarantee reimbursement for damages reported more than 24 hours after the end of the cleaning appointment.
Washing and Ironing services. Please do not include any delicate or ‘dry clean only’ items in your laundry. G-NOVA Ltd. does not assume responsibility for delicate or dry cleaned items accidentally left in your laundry. We require that you provide all laundry detergent and necessary monies for operating laundry machines. We are an environmentally friendly cleaning service that does not use bleach. Should you require our cleaners to use bleach, we do not assume responsibility for any accidents.
Staff/Client Policy. In order to maintain out high standards of service quality and delivery, we personally recruit, employ and train all of our staff. Please respect this special relationship by always seeking to deal directly with our office, rather than our cleaners.